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How to force finish a permanent booking

Solved1.34K views27th April 2021Bookings SRM
5
Mieke Dryepondt [SLC] [DevOps Advocate]3.60K 27th April 2021 0 Comments

When creating a booking where the start time due to the preload is in the past, we end up with a confirmed and seemingly running booking without a started Service.
Due to this we have a Cancel button available and not a Finish button.
When pressing Cancel, we get an error messaging indicating the booking is running and to use the Finish button. This button is not available, so how do we stop this (permanent) booking?
in the below screenshot I could reproduce this with a single booking:

Mieke Dryepondt [SLC] [DevOps Advocate] Selected answer as best 27th April 2021

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Jan-Klaas Kesteloot [SLC] [DevOps Advocate]1.13K Posted 27th April 2021 1 Comment

Hi Mieke, in order to resolve this you can try changing the end time by clicking on the button Adjust Time. That worked for me in the past in a similar situation.

Alternatively, you can turn to the Client Test tool. Specifically, in Advanced > Apps > Resource Manager, you can remove the reservation instance from the tab ReservationInstances. I'd advise using the Client Test Tool only as a last resort and not a Production system.

Mieke Dryepondt [SLC] [DevOps Advocate] Selected answer as best 27th April 2021
Mieke Dryepondt [SLC] [DevOps Advocate] commented 27th April 2021

Hi Jan-Klaas, it is not possible to adjust the time of a permanent booking so I will try the client test tool in case there is no other way to nicely force finish it.

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