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How to Export a Service from a DMS and Import into another DMS If elements are already created?

166 views1 day agomigrate services
8
Thomas Rich [SLC] [DevOps Advocate]865 14th October 2025 0 Comments

Hello All,

On a legacy DMS, we have non-templatized services created that we'd like to migrate to a new DMS. On the new DMS, the associated elements are already created.

After exporting from legacy and importing to the new DMS, the import wizard asks if we'd like to ignore the creation of the legacy elements and keep the original. We select "keep the original".
The import wizard states it was successful. We can see the service is created; however, it is empty and missing its element/parameter definitions.

What is the best way to migrate the services in this specific case?

Thank you.

Paulo Henriques [SLC] [DevOps Advocate] Answered question 1 day ago

2 Answers

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Pieter Van Compernolle [SLC] [DevOps Enabler]3.61K Posted 22nd October 2025 0 Comments

Hi Thomas, I see you've created a support ticket for this case. We'll follow up on that via the ticket (DCP282403) and report back here in case there is relevance for the community.

Pieter Van Compernolle [SLC] [DevOps Enabler] Answered question 22nd October 2025
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