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error: mac address not registered

Solved477 views17th September 2024DMA license mac address
1
Chirangee lal Verma [DevOps Advocate]555 13th September 2024 0 Comments

I got license and uploaded in Dataminer also restarted the Dataminer. I have shared the correct Request.lic after installing dataminer agent in my machine using the DMA ID provided by skyline
SLdataminer.txt
2024/09/13 18:44:43.840|SLDataMiner.exe 10.2.2143.11518|7236|17896|CRequest::Request|DBG|5|Remote Request for -Reporter- on -VT_EMPTY- failed. The MAC address is not licensed (hr = 0x80040291)
Type 1/25/0
MESSAGE: The MAC address is not licensed

**********
SLerror.txt

2024/09/13 18:43:57.292|SLLog|ApplyLogLevels|CRU|-1|Log Levels: Info: 5; Error: 5; Debug: 5 (init)
2024/09/13 18:44:42.287|SLASPConnection.txt|SLASPConnection.exe 10.2.2143.10598|16164|8712|CServiceModule::LoadIPAddresses|ERR|-1|Error 2 while fetching IP adapter info for SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{023D6C3F-3DE8-4741-A6FE-E6651DE2F1BE} (DHCP=1)
2024/09/13 18:44:42.288|SLASPConnection.txt|SLASPConnection.exe 10.2.2143.10598|16164|8712|CServiceModule::LoadIPAddresses|ERR|-1|Error 2 while fetching IP adapter info for SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{945C30FD-789F-4B75-950F-4FA4ECAD2720} (DHCP=1)
2024/09/13 18:44:42.288|SLASPConnection.txt|SLASPConnection.exe 10.2.2143.10598|16164|8712|CServiceModule::LoadIPAddresses|ERR|-1|Error 2 while fetching IP adapter info for SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{5549A1DA-C0CE-4E06-AB76-82FB8BEFBE18} (DHCP=1)
2024/09/13 18:44:42.334|SLDMS.txt|SLDMS.exe 10.2.2143.10770|1904|6456|CDMSSerialize::LoadStoredData_Security|ERR|-1|Signature in stored security changes is invalid. Not loading users.
2024/09/13 18:44:43.819|SLDataMiner.txt|SLDataMiner|7236|17896|CServiceModule::LaunchDataMiner|ERR|-1|!!! Start DataMiner failed The MAC address is not licensed. (hr = 0x80040291)
2024/09/13 18:44:43.821|SLDataMiner.txt|SLDataMiner|7236|17896|CDataMiner::NotifySLElementProcess|ERR|-1|Notify SLELement process failed (98): 0x8004024c: The element is unknown.
**********

Chirangee lal Verma [DevOps Advocate] Selected answer as best 17th September 2024

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Johan Hallez [SLC] [DevOps Member]74 Posted 13th September 2024 0 Comments

Hi Chirangee,

can you please send the full SLDataMiner.txt logfile to the dataminer licensing group? (dataminer.licensing@skyline.be). We will further investigate and get back to you via email.

Regards,

Chirangee lal Verma [DevOps Advocate] Selected answer as best 17th September 2024
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