Hi all,
I'm facing an issue whenever DataminerCube.exe is executed locally, the following message is returned:
"Something went wrong: Error downloading client version 10.2.2243.2066". The remote server returned an error: (503) Server Unavailable"
Ports 80, 443 and 8004 are open.
Someone who has an idea what is causing this?
A few things you could try:
In a web browser, are you able to open the web interface when surfing to the hostname/IP of the DMA? If not, does doing the same on the DMA server by opening http://localhost/ show more information?
Are there any errors in Windows Event Viewer?
Did you already restart IIS (iisreset) or even Windows?
Surfing succeeds when I’m on the servers for both cases. When I try to do this locally only https://IP is working.
Restart didn’t work either.
Regarding the event viewer, there was some error message for SLNetCom). I’m not sure if it’s related to this problem:
(SLNetCOM SLDataMiner.exe) Failed to connect to SLNet: (Code: 0x80070005) Skyline.DataMiner.Net.Exceptions.DataMinerSecurityException: Unable to authenticate as current Windows user —> System.Exception: Authentication failed because the remote party has closed the transport stream.
at Skyline.DataMiner.Net.Connection.AuthenticateViaSspi(String userName, String password, String domainName, Byte[] evidence, Guid fallbackConnectionID)
— End of inner exception stack trace —
at Skyline.DataMiner.Net.Connection.AuthenticateViaSspi(String userName, String password, String domainName, Byte[] evidence, Guid fallbackConnectionID)
at Skyline.DataMiner.Net.Connection.Authenticate(AuthenticationMethod method, String userName, String password, String domainName, Byte[] evidence)
at Skyline.DataMiner.Net.LegacyRemotingConnection.c__DisplayClass30_0.b__0()
at Skyline.DataMiner.Net.LegacyRemotingConnection.TryActionOnUris(Action action)
at Skyline.DataMiner.Net.LegacyRemotingConnection.Authenticate(AuthenticationMethod method, String userName, String password, String domainName, Byte[] evidence)
at Skyline.DataMiner.Net.Transport.SLNetClient.Init()
Firewall was blocking access through http and https at customer end.
After giving permission the cube launcher was able to start up correctly.
Stack Trace:
2023-01-25 09:34:22.506|PID:17496 [INF] Launcher Update: Local launcher version: 10.2.2243.236
2023-01-25 09:34:22.506|PID:17496 [INF] Launcher Update: Checking latest version on server
2023-01-25 09:34:22.506|PID:17496 [INF] Launcher Update: Checking version info on over “HTTP”
2023-01-25 09:34:22.517|PID:17496 [INF] Launcher Update: Latest launcher version on : 10.2.2243.236
2023-01-25 09:34:22.517|PID:17496 [INF] Launcher Update: No launcher update needed
2023-01-25 09:34:22.517|PID:17496 [INF] DMSCommunicator: Trying to retrieve server version from http:// /DataMinerCubeStandalone/VersionInfo.ashx…
2023-01-25 09:34:22.528|PID:17496 [INF] ClickTwice: Getting available versions on
2023-01-25 09:34:22.528|PID:17496 [INF] ClickTwice: Skipping Cloud Version Manager as internet communication is not allowed in this stage.
2023-01-25 09:34:22.528|PID:17496 [INF] DMARemoteVersionManager: Checking available versions on server
2023-01-25 09:34:22.529|PID:17496 [INF] ClickTwice: 10.2.2243.2066 not available in local cache
2023-01-25 09:34:22.529|PID:17496 [INF] DMARemoteVersionManager: Downloading version 10.2.2243.2066 from server over HTTP…
2023-01-25 09:34:22.536|PID:17496 [ERR] DMARemoteVersionManager: Error downloading version 10.2.2243.2066 from server
System.Net.WebException: The remote server returned an error: (503) Server Unavailable.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Skyline.DataMiner.CubeLauncher.Model.RemoteVersionManagers.DMARemoteVersionManager.d__17.MoveNext()
2023-01-25 09:34:22.536|PID:17496 [INF] DMARemoteVersionManager: Removing local version 10.2.2243.2066
2023-01-25 09:34:22.537|PID:17496 [INF] LocalVersionManager: Moving C:Users***AppDataLocalSkylineDataMinerDataMinerCubeDataMiner CubeVersions10.2.2243.2066 to C:Users***AppDataLocalSkylineDataMinerDataMinerCubeDataMiner CubeVersions10.2.2243.2066_DELETED
2023-01-25 09:34:22.538|PID:17496 [INF] LocalVersionManager: Deleting directory C:Users***AppDataLocalSkylineDataMinerDataMinerCubeDataMiner CubeVersions10.2.2243.2066_DELETED
2023-01-25 09:34:22.539|PID:17496 [INF] DMARemoteVersionManager: Failed to download version over HTTP.
2023-01-25 09:34:22.539|PID:17496 [ERR] General: Error communicating with the server: Error downloading client version 10.2.2243.2066: The remote server returned an error: (503) Server Unavailable.
Skyline.SLApplicationLauncher.Model.NetworkException: Error downloading client version 10.2.2243.2066: The remote server returned an error: (503) Server Unavailable. —> System.Net.WebException: The remote server returned an error: (503) Server Unavailable.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Skyline.DataMiner.CubeLauncher.Model.RemoteVersionManagers.DMARemoteVersionManager.d__17.MoveNext()
— End of inner exception stack trace —
at Skyline.DataMiner.CubeLauncher.Model.RemoteVersionManagers.DMARemoteVersionManager.d__17.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Skyline.DataMiner.CubeLauncher.Model.RemoteVersionManagers.DMARemoteVersionManager.d__16.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Skyline.SLApplicationLauncher.ClickTwice.d__43.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Skyline.SLApplicationLauncher.ClickTwice.d__42.MoveNext()