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Cube App shows “Unable to connect – Timeout while retrieving http(s)://LOCALHOST”

Solved12.80K views16th December 2024cube client datamine cube
1
Min Thant Aung [SLC] [DevOps Advocate]685 15th October 2024 0 Comments

Hello Dojo,

I would like to check if someone can help me with the below Cube app error below:

DMA version: 10.2 CU2

The DMA setup is one failover pair setup.
x.x.x.108 (main IP)
x.x.x.110 (backup IP)
x.x.x.113 (VIP)

Things I have tried.

(1) The error does not occur when I access via the server IP address. Only happens when accessing via localhost.

(2) I am connecting the cube using the connection setting as "auto".

(3) The DMA server does not have HTTPS enabled.

(4) endpoints.txt

(5) connectionSettings.txt

(6) Firewall for port 8004 and

(7) Test Telnet with port 8004 on the server itself. It showed blank screen and after I pressed enter, I got this error.

At the moment I still think the issue lies towards a firewall issue, however, I wanted to check if there are possible missing configuration settings which could be checked to cause this behavior.
Thank you for the help in advance.

Min Thant Aung [SLC] [DevOps Advocate] Selected answer as best 16th December 2024

3 Answers

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Min Thant Aung [SLC] [DevOps Advocate]685 Posted 16th December 2024 0 Comments

Issue is resolved by increasing the Cube connection timeout in Cube->Settings->computer->Advanced, from the default 10000ms to 15000ms, that allows the login.
What we still don't know is why (default) 10 seconds is no longer sufficient and what might have changed.
Currently being investigated in the task: DCP251023

Min Thant Aung [SLC] [DevOps Advocate] Selected answer as best 16th December 2024
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