Hi Everyone,

I am currently working on a feature where we want to show the label names from a matrix interface in DataMiner. The device documentation said this information can be retrieved by sending a command to the device but the device will return the information one label at a time until it is done, we can verify that all the information is received if there is a 5 second window with no messages.

The connector is currently using a serial connection to retrieved information about the matrix crosspoints, due to the nature of how the response is handle we assume that a smart serial connection might be the best way to handle the response. Based on DataMiner Docs a Serial and Smart-Serial cannot exist within a connector that is linked to the same IP and Port, since this is the case, the recommendation is to convert the connector to a smart-serial connection.

When attempting commands over the smart-serial connection the element is not receiving any response. We have a pair that only contains the command and a response that have a single param that is other-next param which should read any incoming response. We have added the headertrailerlink to the header and trailer of the command. We have any IP address with the corresponding port with the IP of the device in the accepted IP Address in the element wizard.

• Are we wrong to assume that any serial connector can be converted to a smart-serial connector?
• • If not, based on what I mentioned above what could be the possible issue on why I am not receiving responses from the device?
• Even in the case where the connector can handle smart-serial connection, is this the best approach to handle a response like this or there is an easier way?

Note: When making the call over standard serial the only way to get the desire result is to have a response with only a other next param, that will read until timeout which is not ideal.