Hi,
Typically a user should trigger the method to clean the xbap cache, if they are experiencing issues with downloading the most recent Cube client version on IE.
Are there any other valid use cases that justify cleaning the xbap cache?
For instance, a situation where it's possible to visualize a specific protocol (Cisco Nexus) on "Protocols & Templates", but when trying to create an element with the same protocol, it isn't listed:
In the situation above, cleaning the xbap cache resolved the constraint. Is this expected? Are there any other use cases that validate using the clean xbap cache procedure?
The CleanXbapCache tool cleans up the click-once installation of DataMiner cube. This can only impact the versions that are installed through click-once (Cube hosted in Internet explorer / Cube standalone installed through click-once) and will not impact installations through msi or Cube Start window (aka launcher). It will also clean other (non-DataMiner) applications installed via click-once.
The tool is only needed when your installation got corrupted (e.g. network issue during update, windows file corruption, ...)
The tool will not impact the data caching of Cube. So I suspect in your case, a simple restart of cube would have had the same effect. Cleaning the folders Ive is mentioning will have an impact but they are not touched by the CleanXbapCache tool.