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Best way to install support assistant dxm on agents without cloud access

Solved766 views25th April 2023cloud
3
Matthijs Favorel [SLC] [DevOps Advocate]1.97K 25th April 2023 0 Comments

What is the best way to install the support assistant dxm (and other important dxms) on an agent that doesn’t have direct cloud access (but some other node in the cluster has).

Can I simply install the cloud pack? Or do I need to remove/Disable the cloud gateway service for example after installation?

Matthijs Favorel [SLC] [DevOps Advocate] Selected answer as best 25th April 2023

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Louis Lavens [SLC] [DevOps Advocate]360 Posted 25th April 2023 2 Comments

Hi Matthijs,

At the moment, we do not publish the individual installers for these DxMs. So the best way to do it is indeed installing the Cloud pack on the desired agents and uninstalling the DxMs you don’t need.

This should be a one-time thing, once installed updating these can be done through the admin app.

Matthijs Favorel [SLC] [DevOps Advocate] Selected answer as best 25th April 2023
Matthijs Favorel [SLC] [DevOps Advocate] commented 25th April 2023

Which ones should be uninstalled on an offline agent? Just the Cloud gateway?

Louis Lavens [SLC] [DevOps Advocate] commented 25th April 2023

You can uninstall CloudGateway, CloudFeed, and ArtifactDeployer from the offline agents. These need internet access and will not work on offline agents.

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