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APIGateway is unavailable error

Solved1.42K views21st June 2024Cloud Connected Agents
3
Srikanth Mandava [SLC] [DevOps Advocate]912 18th June 2024 0 Comments

Hello

I am trying to connect to a cloud connected DMA remotely using the cube, and I am getting the following error "APIGateway is unavailable.". What's the best course of action?

DMA cluster is running on 10.4-CU2.

Thanks.

Srikanth Mandava [SLC] [DevOps Advocate] Selected answer as best 21st June 2024

4 Answers

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Felix Wesemeier [DevOps Catalyst]1.84K Posted 21st June 2024 1 Comment

Hi Sri,

I had the same issue today.

I forgot the HTTPS tag in MaintenanceSettings.xml.

Without the HTTPS tag webpages worked fine via Cloud, APIGateway only worked locally.

After adding it with a wrong FQDN there was still the same APIGateway error but now also the webpages were no longer working.

After entering DataMiner's IP instead of a hostname (IP also specified as SAN in the certificate) everything is working fine locally and via cloud.

Can you please check if the HTTPS TAG exists in MaintenanceSettings.xml and check if the name matches the one in the certificate?

Setting up HTTPS on a DMA | DataMiner Docs

Best regards,

Felix

Srikanth Mandava [SLC] [DevOps Advocate] Posted new comment 21st June 2024
Srikanth Mandava [SLC] [DevOps Advocate] commented 21st June 2024

Felix

Thanks for the update, we have already checked this and HTTPS was already enabled. In the setup we were having issues, one of the DMAs is in DMZ. I added a comment to Jordy’s answer as he provided instructions to update the settings for DMZ scenario.

Sri

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