SRM: Retrieve booking count with GQI
4th March 2024
Hi Cian Hao, Yes, we at Sphinx Squad can help you with that. We developed and published a package on the Catalogue that consists of an Ad Hoc Data Source …
Virtual IP not used for polling
4th March 2024
Okay I got the answer. Windows is always using the lowest number as the source. I changed main and backup to 212/213. Virtual IP 211 will always be on top …
How to safely create and update file in Element Documents
4th March 2024
Hi Mieke, I believe that storing log files in the Documents folder is not recommended. Since these files are constantly being updated, this will cause constant sync requests across all …
Dashboard doesn’t get embedded in Visual Overview (DaaS system)
4th March 2024
Hi Jordy, At first sight it’s only related to DaaS instances, we’re currently investigating why this is the case. We’ll keep you posted. Update#1: We can confirm this only occurs …
Appear TV X20 Connector
4th March 2024
Hi Kai, There is a new version available on the catalog which also includes support for all Redundancy setting on IP Switch and Dual IP Outputs. Non-unicode version: 1.2.4.26 Unicode …
Automation Script Project Template – How to change .csproj and namespace naming
4th March 2024
Hi Mariana, Next to the <Name> tag in the XML file of the automation script there is a little arrow. When you click on that arrow a menu opens with …
DOM – Is the script execution for the same DOM Instance locked
4th March 2024
Hi Jens, My response to your other Dojo question contains some details already about this flow, but in general, all write operations to DOM instances are queued on each DMA. …
DOM – Read/write behavior from/to the same DOM Instance
4th March 2024
Hi Jens, User A would always read either the full old version or the full new version that was updated by user B. It should not be possible to retrieve …
Upgrade is already in progress
4th March 2024
Hi Bing, This can happen when sometimes the agents stop checking each other because the upgrade took to long. The progress.log file is not fisnished correctly. The system will check …
Is it possible to have no initial value selected in dashboard dropdown?
4th March 2024
Hi Michiel, This has been made available as of 10.3.0 (CU13), 10.4.0 (CU1) and 10.4.4 (RN38775). As an administrator, you can configure one of the following defaults: None First Custom
Cassandra Cluster large partitions relating to Skyline Queue Manager elements
4th March 2024
I had a quick look at this connector. It is used to keep track of tokens in PA. The 1.0.1.X range is saving all (incoming, outgoing, completed) tokens in tables. …
Upgrade from 10.2 installer to 10.4
2nd March 2024
Hi, It is possible to upgrade direct as per the above, but we officially recommend upgrading between directly subsequent major versions, e.g. 10.2.x to 10.3.x and therefore 10.3.x to 10.4.x …
Resource Swap Exception
1st March 2024
Hi Daniel, The recommended way to swap an existing resource in a booking is to use method: ReservationInstanceExtensions.AssignResources(). You shouldn’t need anything else. E.g.: var assignRequest = new AssignResourceRequest { …
Process automation DOM UpdateField error
1st March 2024
hi Jeroen It looks like the profile instance that’s currently assigned to the activity doesn’t have a reference to field in the process DOM instance. Could you check if it …
Upgrade from 10.2 installer to 10.4
1st March 2024
Hi, Matthijs asked this question on behalf of us as a customer. We’re looking for an official instruction for how to new install 10.4 and it’s still not quite clear …