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Did you check the failover status in cube when this error is happening ? That would be the place to start to see the possible cause of this error. See …

Hi Thijs, We’ve been able to replicate the issue. It appears to be related to the embedded page running in a sandboxed environment, which seems to clear cookies during the …

Hi Marco, Have you tried using the conditional service severity impact? If you can determine when the service is live based on parameters inside the same (or even a different) …

Hi Matthijs, Since it looks like this is a software issue, could you report this using our internal UOSA platform (if you haven’t already)?

I’ve just tested duplicating the information template for this protocol on my local test system, and it worked correctly. However, I noticed that by default only those parameters are shown …

The issue appears to stem from access limitations imposed by the device as a security feature. This restricts the user from making multiple connections to the device within a specific …

Hi Bruno, A single MCS element should be sufficient for your example. The MCS will retrieve all the data from the MCMs attached to it, so there is no need …

I get the impression that this question has already been answered in the comments. If this is indeed the case, could you select this answer (using the ✓ icon) to …

Fixed: Issue was that I did not include the before each response trigger and the read response action

Hi Rodrigo, The support for the BPE8NNN modules is scheduled. Depending on the available time, it will be supported in the coming release (end of September) or the next one …

Hi Kawssar, that’s possible. Refer to Importing and exporting elements | DataMiner Docs, you can export the data as displayed in the element list of a view card. Hope this …

We were unable to discover the cause of the issue, but the recreation of the services has resumed updates on the service without issues.