Service data pages in Monitoring app

Hi Manuel You have encountered a limitation of the monitoring app. It is currently not possible to display these in the monitoring app, only in Cube. We will let you …

Where are alarm logs saved.

Hi Curtis – by default the Alarm Console will indeed show only the currently active alarms.  If you want to consult historical alarms, you can just click on the + …

Get active alarms for element inside service

Hi Hari, You can take a look at the following Adhoc data source: SkylineCommunications/SLC-GQIDS-ServiceAlarms: Fetches all active alarms for a specific service Hope it helps.

Troubleshooting steps for RTEs on SLDMS.exe

Hi, The RTE refers to the NotificationThread of the SLDMS process. That thread is responsible to process the notification messages to be executed (e.g. for an overview of the different …

Enable Root Cause Alarms On Service View

Hi Vig, the permanent services have the ‘Skyline Enhanced Service’ protocol applied to it. What this means is that it has some specific logic coded into it that normal services …