TIM

Riccardo Giovenco

TIM is at the forefront of Italy’s telecommunications industry, leading the charge in digital transformation in Italy and Brazil through their technologies and innovative services. To date, TIM has a complex and articulated infrastructure, geographically dispersed across different points, utilizing several devices from different vendors.

The need therefore arises to monitor the entire chain of devices, implementing a cohesive alarm and control system that allows for efficient fault tracing.

USE CASE DETAILS

The operator can address faults from both a site and service perspective.

The operator can navigate to the affected site and locate the impacted device(s).

The core of the video infrastructure relies on a 288x288 Utah matrix for managing most of the live channels. Through a customized router panel, TIM has established a user-friendly interface with distinct levels:

1. The first level addresses service delivery impacts.

2. The second level focuses on monitoring.

By selecting the service level, the operator can track the real-time flow of each live channel, easily pinpointing the root cause when an issue occurs.

DataMiner's added value lies in providing coherence to all devices in the field, accessible with a single click. This simplifies daily operations, eliminating the need to consult complex diagrams, notes, or proprietary web interfaces/software every time.

Clicking each graphical element provides the operator with the status of key parameters in the contribution flow, ensuring end-to-end monitoring from the electrical/optical converter to the CDN.