solution Use Case
GPON EPM Platform

One of the biggest challenges faced by internet service providers today is delivering efficient and prompt customer service. When a customer contacts the support team with a complaint about their internet connection, a slow solution to the problem can lead to customer dissatisfaction and potentially cause the company to lose that customer. The primary obstacle is accurately identifying the source of the issue. Is the problem confined to a single customer due to a malfunctioning GPON ONT, or is it a neighborhood-wide issue caused by higher-level network failures?
Without a clear diagnosis, companies often resort to sending technicians to individual customers’ homes, only to find that the issue lies elsewhere in the network. This approach can lead to wasted time and resources.
The Skyline EPM GPON Solution offers an easy remedy. It collects comprehensive topology data from an entire GPON network and aggregates vital KPIs throughout the network’s structure. This wealth of data enables customer service teams to precisely locate failures when users report issues, leading to faster resolutions and higher customer satisfaction. Additionally, it minimizes unnecessary expenses associated with deploying technicians for problems that are not customer specific.
USE CASE DETAILS

In the Topology section, you can view a hierarchical tree diagram of the GPON network, making it easy to navigate through different topology levels. This allows you to examine the relationships between parent and child elements. By double-clicking you can access detailed information about any specific level.





