solution Use Case

Booking System

Last updated on the 18th of March 2024
asset management

In 2023, DataMiner introduced a low-code app that served as a digital booking system for a major international conference, facilitating the registration of over 4,000 attending journalists. This comprehensive system managed everything from consolidating media reservation details to service quality tracking, offering three primary reservation services: broadcast, venue rental, and equipment rental. The application provided a closed-loop functionality, from initial input to final data analysis.

During the initial training phase, the reservation personnel quickly adapted to and understood the functions of each section of the Booking System application, thanks to its convenience and efficiency.

During the official operation, DataMiner’s powerful cloud features allowed engineers at different workstations to view detailed booking content in real-time, aiding in their preparation for upcoming tasks. DataMiner’s diverse visualization tools provided a clear overview of service booking status and system resource allocation for both reservation and technical personnel.

The app also provided the possibility to use various dimensions and perspectives to analyze the data in a later stage, greatly facilitating the generation of data reports. The entire system seamlessly adapted to the service booking process and received unanimous praise from leaders as well as domestic and foreign media outlets.

USE CASE DETAILS

A thorough schedule

This Schedule page was crucial for reservation personnel. It allowed them to check availability before confirming bookings. Each reservation was clickable, offering detailed information such as applicant details, media names, and usage times for comprehensive monitoring.
Reserving broadcast services

This feature allowed reservation personnel to quickly input reservation details. With preset dropdown menus, accuracy was vastly improved, speeding up operations and streamlining subsequent data analysis. Both reservation and technical personnel could easily manage and update reservation details, including modifying reservation content, providing feedback on service parameters, and updating the reservation approval process.
Inputting conference content

This feature allowed the reservation personnel to enter content in advance, visible to anyone attending the conference. They could define start and end times, enter important information, and provide the entries with specific names, such as "Opening Ceremony".

A detailed confirmation form

As most broadcast television services in the news center were chargeable, a detailed confirmation form was required, which would pop up immediately after making a reservation. This form facilitated any subsequent payment procedures. After a journalist had completed the reservation details and obtained approval, an electronic reservation confirmation form could be generated with just a click of the Export button.
Service data statistics

To help users understand the operation of various services in the news center, the app provided data statistics from different dimensions. This feature allowed quick generation of service data reports. During the event, a total of 40 domestic and foreign media outlets made 104 bookings for broadcasting services, along with 28 bookings for venue rentals and equipment rentals.

3 thoughts on “Booking System”

  1. Matt Gyde

    Hi there, looks good. Could I please ask the following questions

    – is the booking form is able to be modified for additional fields required by the business user?
    – are resource conflicts notified to reservation personnel making bookings?
    – If used for bookings News crews/camera resource – is there a smart phone application for crews to view schedule pages, any updates live to their job requirements & any roster amendments?

    Thanks

  2. Sammy Dewilde Post author

    Hi Matt, thanks for your comments, please find below the answers:

    – is the booking form is able to be modified for additional fields required by the business user?

    Yes. As the booking form is an interactive automation script (https://docs.dataminer.services/user-guide/Advanced_Modules/Automation_module/automation.html) and the data is stored in the DataMiner object Model (https://docs.dataminer.services/user-guide/Advanced_Modules/DOM/DOM.html) , you can modify these and become a member of our DevOps Community (https://docs.dataminer.services/dataminer-overview/DevOps/Overview_DevOps_index.html)

    – are resource conflicts notified to reservation personnel making bookings?

    Yes. In the background this uses our SRM Framework (https://docs.dataminer.services/user-guide/Standard_Apps/SRM/About_SRM.html). Meaning if someone tries to use an unavailable resource it will block it or put the conflicting bookings in quarantine state.
    However the booking form UI can be tailored to a desired workflow (don’t show non available resources in the selection, inform the user which bookings would be impacted so those bookings can be changed to use other resources, it can just put other bookings in quarantine state and then DataMiner can inform people via mail , teams bot (https://docs.dataminer.services/user-guide/Cloud_Platform/TeamsBot/ChatOps.html), slack (https://catalog.dataminer.services/details/918ef3fc-5d46-4263-b80d-a58a8ec50da8) …

    – If used for bookings News crews/camera resource – is there a smart phone application for crews to view schedule pages, any updates live to their job requirements & any roster amendments?

    With our Low Code apps (https://docs.dataminer.services/dataminer-overview/DataMiner_Stack_Functions/Stack_Data_Visualization.html#no-code-apps) , you can actually create an app that’s solely designed to be viewed on a smartphone. (The booking application is in the background a LCA (Low-Code App), so you can view it on a smartphone, however it was designed more with a desktop screen real estate in mind).
    By connecting your on-prem DataMiner to dataminer.services (https://docs.dataminer.services/dataminer-overview/DataMiner_Cloud_Platform/Overview_DCP.html) (https://docs.dataminer.services/user-guide/Cloud_Platform/AboutCloudPlatform/About_the_Cloud_Platform.html), you can access your low code app from anywhere, and if you would be using DaaS (https://docs.dataminer.services/dataminer-overview/DataMiner_Hosting_and_HA/DaaS_hosting.html) you’re connected by default.

    Last but not least, please note that end users in this context are now also typically switching to our MediaOps.Plan solution, all details about DataMiner MediaOps can be found at https://skyline.be/dataminer-mediaops and https://docs.dataminer.services/dataminer-overview/DataMiner_Solutions/MediaOps/Overview_dataminer_MediaOps.html

    Don’t hesitate to reach out in case of further questions.

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