DataMiner Professional Service Credits

Agility and adaptability are at the core of DataMiner. Skyline applies the same principles to its professional services: maximum agility with value and budget control in mind.

Often, procurement and engineering teams need to define budgets for professional services before they know exactly which activities or services will be needed. They also do not know the potential service scope changes that may occur along the way. This results in purchases of services that may never be used while others may be missing, and that in turn results in Change Orders, additional SOWs, or the canceling and reissuing of orders. All this consumes time and effort from sourcing and administration teams.

Instead of buying a certain number of certificates or engineering hours, our users can order a single product – Skyline Professional Services Credits – which can be used freely towards any of Skyline’s professional services, when you need them and matching your priorities.

service credits

creditsunit
Engineering services
integration32per day, per person
integration4per hour, per person
consultancy5per hour, per person
Certifications
associate certificate4per certificate
operator certificate16per certificate
admin certificate36per certificate
visual overview6per certificate
automation certificate24per certificate
Outside business hours
last-minute
(with OBH subscription)
8per hour
planned intervention
(with OBH subscription)
6per hour
last-minute
(w/o OBH  subscription)
16per hour
planned intervention
(w/o OBH subscription)
12per hour
Travel - transport costs
zone 1 *13per person, per visit
zone 2 **30per person, per visit
zone 3 ***50per person, per visit
Travel - onsite expenses
daily expense costs12per day, per person
idle days ****10per day, per person

* Zone 1: Europe Central (Limited to Belgium, France, Germany, Luxembourg, Netherlands)

** Zone 2: Americas and Europe (excluding Belgium, France, Germany, Luxembourg, Netherlands)

*** Zone 3: Africa, Asia Pacific, and Middle East regions

**** Additional credits apply on top of the daily expense costs, based on the number of idle days involved in the visit i.e. days spent on traveling or weekend onsite.