I have set a condition on an alarm template for alarms with severity information which will generate an informational event. But it does not seem to work. I was wondering if informational alarms would comply with conditions set in the alarm template.
I performed a small test and indeed, it seems that when alarm conditional monitoring is used for a monitored parameter with a value in the 'INFO' column, the information event is generated regardless if the condition is true. Conditional monitoring is used to disable the monitoring of parameters (as indicated in DataMiner Docs). I believe information events don't fit in this case.
Possible workarounds: Depending on how you are processing the information event, you can include the logic that you defined in the conditional monitoring in another module. For example, if you are using correlation rules, you can include this logic in 'Rule Conditions'.
Hope it helps.
Did you enable the checkbox in the INFO column, and also defined the thresholds in that INFO column? Then it should generate an information event each time it crosses that threshold...
More info together with some screenshots can be found in the training slide of the alarm console:
I hope this clarifies how it works.