DataMiner Cloud Platform Services

V.2021

About

The DataMiner Cloud Services are a range of innovative services that augment your private DataMiner System, whether it is running in the cloud or on premises, by connecting it to the DataMiner Cloud Platform. These services provide integrations with online services (such as Microsoft Teams), tools to effectively collaborate with anyone in- or outside of your organization, interaction & exchange with a vibrant community of your industry peers, and much more.

The services are bundled into five tiers that users can subscribe to. Each tier contains a set of functionalities and capacities from the different services. A tier subscription comes with a monthly fee, except for the Essential tier, which is available for free to everyone with an active DataMiner license. For the other tiers, the subscription fee can be paid on either a yearly or a monthly basis.

Frequently asked questions

How is security handled by the Cloud Platform Services?

See Cloud connectivity and security on docs.dataminer.services.

Are there any prerequisites for my DataMiner System in order to connect it to the cloud? (For example a minimum DataMiner version, Cassandra database, etc.)

The following prerequisites must be met in order to connect a DataMiner System to the DataMiner Cloud:

  • All DataMiner Agents (DMAs) in the DMS must be running DataMiner version 10.1.1 or higher.
  • Prior to DataMiner 10.1.9: The “CloudConnectedAgents” soft-launch option must be enabled on all DMAs in the cluster.
  • Each DMA that will be connected to the cloud must be able to reach the following endpoints over the public internet:
    • https://*.dataminer.services/
    • wss://tunnel.dataminer.services/

How do I connect my DataMiner System to the cloud?

See Connecting your DataMiner System to the cloud on docs.dataminer.services.

Do all Agents in my DataMiner System require a connection to the DataMiner Cloud?

No, this is only required for a single Agent within a private DataMiner System. However, there are a couple of advantages to connecting more than one Agent:

  • Redundancy: The Cloud Gateway nodes run independently from each other. Each one of them will maintain a tunnel connection to the DataMiner Cloud Platform. This means that when the connection is lost for one DMA, you will still be cloud-connected through the other Cloud Gateway nodes.
  • Load balancing: Every time you open a shared dashboard or relay to your DMS, a random Cloud Gateway node is chosen to process your session. This means that the opening of multiple shares is distributed over the various Cloud Gateways. As a Cloud Gateway always forwards the traffic to the same web API service, this also distributes the load across different web API services in the cluster.

At this time, it is advised that systems only run 1 to 3 Cloud Gateway nodes in a cluster. Running more Cloud Gateway nodes than that in a cluster would only add an unnecessary extra load on the DataMiner Cloud Platform.

How does the live sharing work, and how is it secured?

Users can share a dashboard by clicking the “Start sharing” button in the dashboard menu bar. They can then specify a list of email addresses to share with.

The sharing recipients will receive a link via email on the email address specified by the share creator. When they open the link, the recipients will be asked to authenticate as the rightful owner of the email address by logging in to an account from the DataMiner Cloud Platform, Microsoft, Google, LinkedIn or Amazon linked to that email address, or by creating a dedicated DataMiner Cloud Platform account if they don't have any of the formerly mentioned accounts. After successfully authenticating, the recipient will be directed to the dashboard through the DataMiner Cloud Platform tunnel.

No data from the private DataMiner System hosting the dashboard is stored on the DataMiner Cloud Platform. The share can be deleted in the same way as it was created. All emailed links will then automatically become unreachable.